T&C's Posted on 03 Aug 14:50

General Terms and Conditions...Yes of course there are. There always are.

 

 

It may happen from time to time that items in your cart are out of stock or on their way from our suppliers. In this case, we will contact you via email and notify you of any delay and give you an estimated delivery time. If this is not suitable, we will give you an immediate, full refund (it's the only reason we do) and our sincerest apologies.

 

Actual Shipping times will vary and are an estimation only. Please see our "Shipping & Exchange Policy" for more information.

 

The sale shall be completed only when the payment has been processed fully and Firehorse Brand has received the money. If payment fails of any reason, the sale is not effected. Duh.

No Refunds: Nope. Sorry. We don't do those. Please see our "Shipping & Exchange Policy" for more information.

 

Firehorse Brand retains all copyright to information, images, and logos on our website. Any reproduction, publication and / or exploitation of the protected property without the prior written consent is expressly prohibited by Firehorse Brand.

 

 
Shipping and Exchange Policy:
 
Shipping

 

Firehorse Brand does not have a physical store. We are an online store and deliver nationwide. We do not allow for order collections.

 

We do not ship to P.O. Boxes, farms or rural areas.

 

It is mandatory to leave a day time telephone number for us to contact you during delivery hours (Monday – Friday, 8am – 5pm).

 

All goods in transit are insured.

 

Shipping costs are based on the sub-total cart value of your order. 

 

Cart Sub-Total Value      

Shipping Cost

Up to R100

R65

R100 - R1200

R75

R1200 - R1500

R60

R1500+

FREE

 

 

Firehorse Brand reserves the right to amend shipping costs at any time. Of course, changes will be disclosed here. It's only fair.

 

Delivery

Delivery time is based on our best efforts - we aim to get your goodies to you as soon as possible. Expect your order to arrive in under 7 days. 

We do not allow splitting of orders.

Should a package not be delivered through no fault of ours (for eg: no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery after which if the package is not delivered you will be liable for all additional costs associated with delivering the package to you. Should you want a refund as a result of these failed attempts, you will be refunded the purchase price of the goods less the shipping cost charged and R50 restocking fee. Ouch!

 

Exchanges

If you are really unhappy with your Firehorse Brand purchase because it is faulty or defective, the product is eligible for exchange. Please notify us of the incorrect/damaged/ broken product within 72 hours of receipt of the good.  

Please note that items arriving after a 7 working day exchange deadline will not be accepted and will be returned to sender.

Exchange requests will be approved at the discretion of Firehorse Brand: 

Send us an email stating the reason for exchange as well as including clear pictures; if your exchange is approved by the Firehorse Brand team; we will email you a completed pdf document for you to print, sign and put in the package you return. An exchange cannot be processed without this printed, signed document. Only once approved will the exchange be processed.

We are unable to accept exchanges for goods that are used and not in their original packaging.

Exchanged items will be subject to a re-shipping fee of R30. This will need to be paid to us, with proof of payment emailed to us before the exchange is shipped back to you. Please use your order number as payment reference.

Once received, we aim to process all within 2 weeks. Should you have any queries please email us. We will ensure the correct/new product is delivered to you quickly and painlessly.

 
Privacy Policy

We are committed to protecting your privacy. This privacy policy discloses how we obtain and use personal information collected on Firehorse Brand. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

We may collect certain information about your visit such as the name of the ISP and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the internet address of the web site from which you linked directly to our site. This information is used to help improve the site, it's administration and analyze trends .

Using Firehorse Brand requires the following information: 

Name / Billing Details / Email Address 

Certain information is required in order to process a transaction - how else?:

Credit Card details / Debit Card details (not stored by us)

The personal information above is collected, stored, processed and used for the following purposes: provision of services offered by Firehorse Brand; as market research to improve our service; dispatch occasional newsletters and special promotional deals.

Any analysis is carried out with no relation to the personal data. You will remain anonymous, but not invisible.

 
Sharing of data  

This is a strict no-no and we will not do it. Ever. 

Analytics

Firehorse Brand uses various tracking programs which use cookies, which provide the analysis and tracking of the usage of the site. For further information visit www.aboutcookies.org . You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.

By accepting these terms you agree to the processing of your data by our tracking programs in the manner described and for the foregoing purpose.